There are a four different methods to schedule an appointment which include:
- Booking online - this can be done through the His Man Friday website; a new tab would be created where people can see the appointment schedule with the remaining times available and they can enter their personal information in the corresponding lines
- A service schedule will be updated and posted online (under the services tab) after every appointment is booked, so there will always be current information to view and to avoid double bookings
- Calling in - via the phone number on our website or through a resource like the yellow pages, people can call the store and directly speak to a His Man Friday crew member to schedule an appointment of their choosing with the times we have available.
- In-Store - clients can book an appointment while they are in-store by talking to one of the appropriate crew members at the reception/cash area. Available appointment times will be relayed to the customer and they can choose what works best for them.
- Walk-Ins - if customers are more of the spontaneous nature, they have the opportunity of doing a walk-in appointment. Clients who book an appointment online or call ahead of time will be granted first priority, but if space is available we will be able to accommodate the customer
- For each different method (aside from walk-ins), all personal information will be collected such as first/last name, phone number, what service they are booking, the time of the appointment, and any special requests or comments that they may have
- If required, people also have the opportunity to email His Man Friday about questions, concerns, or requests that they had regarding services and/or products
- Two days before the client's scheduled appointment, a His Man Friday crew member will call the client to confirm with them of the service they booked, what time it is at, and who will be conducting their appointment. If unable to get a hold of them, the crew member who calls will leave a voice mail message and also send the client an email with a read receipt to make sure they they get the information one way or another.
2 comments:
Just an idea, but if you're going with luxury branding, it might be cool to mail a nice looking His Man Friday reminder card to your existing customer base. For example every month or so the consumer would receive a nice personalized reminder to book an appointment with His Man Friday. It would cost a little bit to do this, but it could really add that extra touch that makes the clients feel important. It's just a suggestion :)
Great idea Matt! It would serve the purpose of reminding the client that they should come in or book an appointment with us, and generate that feeling of importance/prestige. We would definitely have to look into the cost of doing this but it would be a great addition to maintaining customer loyalty.
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